An ICA diploma qualified, professional, well communicated person, with excellent financial services knowledge. I have a wealth of experience and understanding of financial institutions, the regulation surrounding protection, pensions, investment and mortgage advice and administration procedures. I also have a depth of knowledge of the Training and Competence requirements and their application.

Experience in reviewing the client journey, delivering a high quality and professional service, support for your clients. Includes onboarding, KYC, CDD and suitability requirements with the ability to provide constructive individual feedback where necessary. I work with many clients to review complaints in a timely and professional manner and support with calculating remediation where necessary.

For clients who require maintenance of their financial promotions, I am experienced in supporting reviews and approvals as well as understanding the rules surrounding COBS, SYSC, Conduct Risk and the transition to the Senior Managers Regime. Various client support has also required the review and updating of the Compliance Manual and the related policies and procedures as required.

These have included providing training and guidance in relation to the Insurance Distribution Directive, GDPR, MiFID II and the Senior Managers and Certification Regime. I am also a Fellow of the Transparency Task Force, helping to protect consumers’ financial interests by reforming financial services, so the public get a better deal; and trustworthiness and confidence can be restored.