Here is a digest of issues that have come across my desk this week. Just two topics this week. Annual Client Reviews (or are they) Creating a redress system that works better for consumers and firms Annual Client Reviews (or are they) Why not begin this week’s digest with controversy. “There is an argument that we need to rethink annual client reviews to ensure that more clients receive the advice they need.” These are the words of Phil Billingham at Perceptive Plan

Hove (actually) Here is a digest of issues that have come across my desk this week. Where relevant, I have provided high-level summaries with hyperlinks to documents that give further detail. The opening article did not lend itself to a hyperlink. Easter and Tax Year End It is worth noting that Good Friday is 3rd April this year, meaning the tax year effectively ends on Thursday 2nd April. Product providers will want applications in the days before that. Some providers

Schools in England have broken up for the Summer at the same time as schools in Scotland start preparing for the new term. Summer cannot...

An echo of the plaintive cry from a child in the back seat of the car. As we approach the 31st July deadline for the Consumer Duty...

It has been another relatively quiet week, apart from the King’s Speech – as ever, the devil will be in the detail as legislation is...

When responding to a complaint, no matter how well you write your final response letter, if you reject a complaint, some clients will...

Your firm receives a complaint, how do you react? Are you angry? Are you affronted? Do you think, “what did we get wrong and how do we...

Introduction The FCA issued a comprehensive Dear CEO in September 2023 to Corporate Finance Firms (CFF), outlining its critical...

Welcome to this week’s Compliance Digest. Here is a summary of some of the issues that have come into my industry news feeds this week....

The FCA opened the current decade with a Dear CEO letter entitled “non-financial misconduct in wholesale general insurance firms”. Four...