Here is a digest of issues that have come across my desk this week. Just two topics this week. Annual Client Reviews (or are they) Creating a redress system that works better for consumers and firms Annual Client Reviews (or are they) Why not begin this week’s digest with controversy. “There is an argument that we need to rethink annual client reviews to ensure that more clients receive the advice they need.” These are the words of Phil Billingham at Perceptive Plan

When responding to a complaint, no matter how well you write your final response letter, if you reject a complaint, some clients will...