An echo of the plaintive cry from a child in the back seat of the car.    As we approach the 31st July deadline for the Consumer Duty...

It has been another relatively quiet week, apart from the King’s Speech – as ever, the devil will be in the detail as legislation is...

When responding to a complaint, no matter how well you write your final response letter, if you reject a complaint, some clients will...

Your firm receives a complaint, how do you react?  Are you angry?  Are you affronted?  Do you think, “what did we get wrong and how do we...

Welcome to this week’s Compliance Digest.  Here is a summary of two of the issues that have come into my industry news feeds this week....